:root{--navy:#2e3192;--sky:#29abe2;--bg:#f7f9fc;--text:#1c2333;--green:#1e9e6a;--red:#e05252;--gray:#8a93a5;--card:#fff}*{margin:0;padding:0;box-sizing:border-box;font-family:-apple-system,Segoe UI,Tahoma,Arial,sans-serif}body{background:#e9edf3;color:var(--text)}.phone,body{min-height:100vh}.phone{width:100%;max-width:430px;margin:0 auto;background:var(--bg);display:flex;flex-direction:column;position:relative;box-shadow:0 0 40px rgba(0,0,0,.15)}.lc-header{background:#fff;color:var(--navy);padding:14px 20px 12px;display:flex;align-items:center;gap:14px;border-bottom:1px solid #e6ebf2}.lc-header h1{font-size:17px;font-weight:700;color:var(--navy)}.lc-header small{display:block;font-size:11px;color:var(--gray);font-weight:400}.progress{height:5px;background:#dfe6ef}.progress b{display:block;height:100%;background:var(--sky);transition:width .4s;border-radius:0 3px 3px 0}.screen{display:flex;flex:1 1;flex-direction:column;padding:28px 22px;animation:fade .35s}@keyframes fade{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}h2{color:var(--navy);font-size:22px;margin-bottom:10px;line-height:1.5}p.hint{color:var(--gray);font-size:15px;margin-bottom:24px;line-height:1.8}.btn{background:var(--navy);color:#fff;border:none;border-radius:14px;padding:17px;font-size:18px;font-weight:700;width:100%;cursor:pointer;margin-top:auto}.btn:active{transform:scale(.98)}.btn:disabled{opacity:.5;cursor:default}.btn.secondary{background:none;color:var(--gray);font-weight:400;font-size:14px;padding:12px;margin-top:8px}input[type=email],input[type=password],input[type=tel],input[type=text],select,textarea{width:100%;border:2px solid #dfe6ef;border-radius:14px;padding:16px;font-size:19px;background:#fff;margin-bottom:14px;color:var(--text)}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--sky)}label{font-size:14px;color:var(--gray);margin-bottom:6px;display:block}.otp-row{display:flex;gap:10px;justify-content:center;direction:ltr;margin:20px 0}.otp-row input{width:58px;height:64px;text-align:center;font-size:26px;font-weight:700;margin:0;padding:0}.cases{display:grid;grid-template-columns:1fr 1fr;grid-gap:12px;gap:12px;margin-bottom:20px}.cases.single{grid-template-columns:1fr}.case-btn{background:#fff;border:2px solid #dfe6ef;border-radius:16px;padding:20px 10px;font-size:16px;font-weight:700;color:var(--text);cursor:pointer;text-align:center}.case-btn svg{display:block;margin:0 auto 8px;color:var(--navy)}.case-btn.sel{border-color:var(--navy);background:#eef1ff;color:var(--navy)}.case-btn small{font-weight:400;color:var(--gray)}.voice{display:flex;align-items:center;gap:12px;background:#fff;border:2px dashed var(--sky);border-radius:14px;padding:16px;color:var(--navy);font-weight:700;cursor:pointer;margin-bottom:14px}.voice svg{flex-shrink:0}.voice.rec{background:#ffecec;border-color:var(--red);color:var(--red)}.voice.done{border-color:var(--green);color:var(--green);background:#effaf5}.upload{background:#fff;border:2px dashed #c3cddb;border-radius:16px;padding:34px 16px;text-align:center;color:var(--gray);cursor:pointer;margin-bottom:20px}.upload.done{border-color:var(--green);color:var(--green);background:#effaf5}.upload svg{display:block;margin:0 auto 8px}.success-ic{width:90px;height:90px;border-radius:50%;background:#effaf5;color:var(--green);display:flex;align-items:center;justify-content:center;margin:10px auto 20px}.req-num{background:#fff;border:2px solid #dfe6ef;border-radius:14px;padding:16px;text-align:center;margin:14px 0}.req-num b{color:var(--navy);font-size:26px;letter-spacing:1px}.center{text-align:center}.topbar-back{background:none;border:none;color:var(--gray);font-size:14px;cursor:pointer;align-self:flex-start;margin-bottom:6px}.err{color:var(--red);font-size:14px;margin-bottom:12px;line-height:1.7}.demo-note{font-size:11.5px;color:var(--gray);text-align:center;margin-top:14px;line-height:1.7}.check-list{list-style:none;margin-bottom:24px}.check-list li{display:flex;align-items:center;gap:10px;color:var(--gray);font-size:15px;line-height:2}.check-list svg{color:var(--green);flex-shrink:0}.track-card{background:#fff;border:2px solid #dfe6ef;border-radius:16px;padding:18px;margin-bottom:14px}.track-card .num{color:var(--navy);font-weight:700;font-size:18px}.badge{display:inline-block;border-radius:999px;padding:4px 14px;font-size:13px;font-weight:700}.badge.new,.badge.under_review{background:#eef1ff;color:var(--navy)}.badge.accepted,.badge.assigned,.badge.in_progress{background:#effaf5;color:var(--green)}.badge.needs_docs{background:#fff7e8;color:#b57b1e}.badge.rejected{background:#ffecec;color:var(--red)}.badge.closed{background:#eef1f5;color:var(--gray)}.admin-wrap{max-width:1100px;margin:0 auto;padding:24px 18px}.admin-head{display:flex;align-items:center;gap:14px;margin-bottom:20px}.admin-head h1{color:var(--navy);font-size:22px}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));grid-gap:10px;gap:10px;margin-bottom:20px}.stat{background:#fff;border:1px solid #e6ebf2;border-radius:12px;padding:12px;text-align:center}.stat b{display:block;font-size:22px;color:var(--navy)}.stat span{font-size:12px;color:var(--gray)}.filters{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:16px}.filters input,.filters select{width:auto;flex:1 1;min-width:140px;margin:0;padding:10px 14px;font-size:15px;border-radius:10px}.tbl{width:100%;border-collapse:collapse;background:#fff;border-radius:12px;overflow:hidden}.tbl th{background:var(--navy);color:#fff;font-size:13px;text-align:right}.tbl td,.tbl th{padding:10px 12px}.tbl td{border-bottom:1px solid #eef1f5;font-size:14px}.tbl tr:hover td{background:#f5f8fc}.action-row{display:flex;flex-wrap:wrap;gap:8px;margin:14px 0}.action-btn{border:none;border-radius:10px;padding:10px 16px;font-size:14px;font-weight:700;cursor:pointer;background:var(--navy);color:#fff}.action-btn.warn{background:#b57b1e}.action-btn.danger{background:var(--red)}.action-btn.green{background:var(--green)}.action-btn.gray{background:var(--gray)}.timeline{border-right:2px solid #dfe6ef;padding-right:16px;margin-top:10px}.timeline .ev{margin-bottom:14px;position:relative}.timeline .ev:before{content:"";position:absolute;right:-22px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--sky)}.timeline .ev small{color:var(--gray);display:block;font-size:12px}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));grid-gap:16px;gap:16px}.card{background:#fff;border:1px solid #e6ebf2;border-radius:14px;padding:18px}.card h3{color:var(--navy);font-size:16px;margin-bottom:12px}.kv{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px dashed #eef1f5;font-size:14px}.kv span:first-child{color:var(--gray)}a{color:var(--navy)}